Privacy Policy

Dr Sparkclean Services Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and postal address
• Property details and service preferences
• Photos uploaded for service assessment

We do not collect payment details through this website.

2. How We Use Your Information

• Provide and deliver our cleaning services
• Review and assess booking requests before confirmation
• Respond to booking requests and enquiries
• Communicate with you regarding your request
• Improve our services and website
• Comply with legal obligations

3. Legal Basis for Processing

• Contract – to provide requested cleaning services
• Legitimate interest – to respond to enquiries and improve our services
• Legal obligation – where required by law

4. Image Uploads

Images submitted through our website are processed using a third-party service (ImgBB).

• may be stored on external servers
• are used solely for assessing your service request
• are not used for marketing without your consent

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data.

6. Data Retention

We retain booking and enquiry data for up to 12 months unless required longer by law.

7. Your Rights

• Access your personal data
• Request correction
• Request deletion
• Restrict or object to processing
• Data portability

8. Cookies

We use essential cookies only. No tracking or advertising cookies without consent.

9. Third-Party Services

• Web3Forms – email handling
• ImgBB – image uploads

10. Contact Us

📧 Email: info@drsparkclean.co.uk
📞 Phone: +44 07786 912425
📍 Address: 61 Bridge Street, Kington, HR5 3DJ, United Kingdom